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Help Desk/Software Concerns

CRN:
71664
Section:
CS 082-180
Schedule:
M
06:00 PM
08:55 PM
F132
Dates:
09-02-2014 – 10-07-2014
Availability:
19 (Capacity: 23)
Campus:
Fulton
Credits:
1 credit hours
Instructor:
Joseph Samuels
samuels@cayuga-cc.edu

Course Description

Prerequisite: BUS 225 or MS Office applications experience. Overview of the knowledge, skills, and concepts of typical help or support desk functioning. Also introduces selected technical problems and solutions as well as discussions of technical communications.

TEXT BOOK INFORMATION

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Bookstore Information:
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