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Help Students with Single Sign-On

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What is Single Sign-On?

Single Sign-On (SSO) is an authentication process that allows a student to access multiple applications with one set of login credentials. What does that mean for our students? Having our students use a single username and password, it allows them simplified and easy access to:

  • myCayuga
  • Blackboard
  • E-mail
  • Computer Lab workstations
  • Library databases (coming soon)

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How Can I Help a Student with myCayuga?

First time students will receive a “password letter” from Cayuga with instructions on how to log in and will include their temporary password. It indicates they should log into myCayuga with their Social Security Number.

If a student is having trouble logging into myCayuga, the first step is to determine if they are registered or not registered for classes. The second step is to help find their Cayuga Username.

If a student has an email account set up, they are considered registered. If the student has an email account and is registered for a class, the student is considered Single Sign-On (SSO).

If the student does not have an email account and is not registered for a class, the student is considered Non-Single Sign-On (Non-SSO).

You can find out if a student has an email account by logging into your INB account and using the SPAIDEN form.

You can find the Cayuga Username by viewing the First Time Student Password Help option in your myCayuga Employee Services tab.

The student can also call the Help Desk by e-mailing AuburnHelpDesk@cayuga-cc.edu or by calling 315-294-8568.

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Training Videos

Learn more about Single Sign-On and how to better prepare yourself for helping students with account sign-on issues. These training videos will step you through each process.

Video Guide for Non-SSO Students
(never logged in, not registered for classes)

 

Video Guide for SSO Students
(never logged in, but HAVE registered for classes and has an email account)

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Documentation

Check out our latest documentation for Single Sign-On. Download any file, print out, and keep by your workstation so you can be ready to help any student.

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Still having trouble?

Have the student contact the IT Help Desk:

  E-Mail Phone
Auburn AuburnHelpDesk@cayuga-cc.edu 315-294-8568
Interoffice: x2268
Fulton FultonHelpDesk@cayuga-cc.edu 315-593-9400
Interoffice: x3100

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