Banner Support Specialist

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JOB DESCRIPTION:

DEPARTMENT:               Information Technology

APPOINTMENT:             12 Months (Administrative/Professional, Grade 5)

REPORTS TO:                 Director of IT Projects

PRIMARY LOCATION:     Auburn, NY Campus (In-Person)

The Banner Support Specialist is primarily responsible for developing, implementing, and maintaining the College’s Banner enterprise system and other related systems.  This position coordinates system configuration and maintenance in collaboration with the rest of the Banner team and functional areas and serves as the first line of contact for functional area troubleshooting.  Works closely with SUNY and Ellucian support.  May require some after hours or weekend hours during major upgrades or emergency situations.

The Banner Support Specialist Position may be eligible for partial remote work after 3-months of employment. The successful candidate must reside in NYS and be on campus a portion of each week.

 

All applicants must be fully authorized to work for ANY employer in the U.S.  Cayuga Community College is unable to sponsor or take over sponsorship of an employment Visa at this time. 

      

REQUIREMENTS:

  1. Manage Banner database, including user creation, role management, and security management.
  2. Manage third-party applications that are tied to or integrated with Banner/oracle database.
  3. Coordinate with SUNY for installs and patch updates, as well as custom object installs for third-party integrations with Banner.
  4. Act as a single point of contact through which all Banner-related technical problems are routed and provide technical assistance to users, where appropriate.
  5. Monitor Ellucian updates for functional area changes and corrections and patches.
  6. Serve as liaison to Banner-related vendor support on difficult technical issues.
  7. Create custom applications and processes to support functional areas and general functionality of Banner.
  8. Create user-focused and IT-focused documentation and training for College-specific custom applications and processes.
  9. Works closely with Webmaster to create and maintain Banner functionality that supports web applications and website.
  10. Other related duties as assigned.

QUALIFICATIONS:

  • Associates degree in Computer Science or related field and at least three years programming and analytical experience supporting computing users in a networked environment OR a Bachelor’s degree in Computer Science or related field.
  • Experience with Ellucian Banner products preferred.
  • Experience in Windows and Linux or UNIX operating systems preferred.
  • Application development experience using SQL, PL/SQL, C, Perl, HTML, Java, or similar programming languages.
  • Understanding of the security issues involved in maintaining and safeguarding institutional data.
  • Excellent writing and communication skills, research and problem-solving abilities.
  • Demonstrated organizational and interpersonal skills with a strong customer service orientation and the ability to work with a diverse group of people in a collegiate environment.
  • Demonstrated ability to work calmly and reasonably in a demanding work environment subject to a variety of pressures and constraints.

DATE TO BE FILLED:

Application review will begin immediately and continue until the position is filled.

COMPENSATION:

$53,142-$64,225 with excellent benefits and generous leave time.

APPLICATION DEADLINE:

Application review will begin immediately and continue until the position is filled.

 

HOW TO APPLY

All applications must be submitted electronically. Submit your letter of application and resume, together with the names, addresses, and telephone numbers of three references using our online form.

Cayuga is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We encourage talented applicants from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities.

All applicants must be fully authorized to work for ANY employer in the U.S.  Cayuga Community College is unable to sponsor or take over sponsorship of an employment Visa at this time. 

Cayuga Community College is an Affirmative Action/Equal Opportunity Employer. All qualified job seekers are encouraged to apply including women, minorities, and persons with disabilities; protected veterans and others who would enrich a diverse and inclusive work environment.