HOW TO RESET YOUR PASSWORD

Follow these instructions to reset your Cayuga account password.

If you still have trouble, contact the college IT Help Desk at (315) 501-1993 or email helpdesk@cayuga-cc.edu. Be sure to include your Cayuga C-Number (example: C01234567) in your request so we can quickly help you.

NOTE: New passwords must be a minimum of 12 characters.

STEP 1: Visit the Password Reset portal and provide your Cayuga email. Tap Next to continue.

STEP 2: Verify your Cayuga account using the Microsoft Authenticator app or other authentication method you set up for multi-factor authentication.

STEP 3: Choose a new password with a minimum of 12 characters. Avoid simple passwords to prevent password change rejections.

We recommend using a “passphrase” instead of a simple password. For suggestions, check out https://www.useapassphrase.com/.

We recommend using a mobile app like Bitwarden or LastPass to create and securely store strong passwords for all your accounts.